TIADA CONFERENCE & EXPO
July 23-25, 2023JW Marriott Hill Country Resort
San Antonio, Texas
Breakout Sessions
Breakout sessions are color-coded by topic to help you easily plan and navigate your conference experience. Please click on the topics below to discover the speakers and sessions that match your interests.
The Lienholder's Learning Lab
Repossession and Bankruptcy: The Latest and Greatest
Michael W. Dunagan – TIADA Counsel – Jameson & Dunagan, P.C.
Monday: 9:30am - 10:20am
5 Ways to Increase Opportunities for Better Collections Relationships
Bill Elizondo – Senior 20 Group Moderator, Trainer, and Consultant – NIADA
Monday: 10:30am - 11:20am
The Right Way(s) to Fund Growth at Your Dealership
Russell Moore – Dealer Principal – Top Notch Used Cars (Conroe, TX)
Monday: 11:30am - 12:20pm
BHPH Unplugged
National Dealer Panel Discussion
Panelists: Nick Markosian (UT), Candice Price (NE), Shawn Richardson (OK)
Moderator: Ben Goodman
Tuesday: 9:00am - 9:50am
The Pros, Cons, IRS “Gotchas”, and Basic Mistakes of a Related Finance Company (RFC)
Bob Parnas – Principal, CLA (CliftonLarsonAllen LLP)
Mike Dunagan – TIADA Counsel
Tuesday: 10:00am - 10:50am
Payments & Arrangements: Creating Effective Collections Calls
Maggie Pugesek – Partner and Lead Trainer – C&M Coaching
Tuesday: 11:00am - 11:50am
Winning the Indirect Lending Game
Mastering the Single Point of Contact: Elevating the Customer Experience
Sean Baker and Max Seltzer – Sales Consultants – JM&A Group Consulting Solutions
Monday: 9:30am - 10:20am
Building a High Performing Sales and Management Team
Marshall Zoerner – Vice President – Freeman Motor Company (Portland, OR)
Monday: 10:30am - 11:20am
Winning Approaches and Techniques in Menu Selling
Dealer Panel Discussion
Panelists: Chloe Phea (Austin Rising Fast, Austin), Jay Rose (Dale’s Motor Company, San Antonio), William Mokry (W G Mokry Auto Sales, Cedar Park)
Moderator: Sean Baker
Monday: 11:30am - 12:20pm
Real Talk with Three National Rock Stars of Special Finance & Retail
National Dealer Panel Discussion
Panelists: Otto Hahne (MI), Dan Johnson (NY), Joe Mok (IL)
Moderator: Bill Elizondo
Tuesday: 10:00am - 10:50am
Reducing Employee Turnover at Your Dealership
Reducing Employee Turnover at Your Dealership
Jason March – General Manager – March Motors (Jacksonville, FL)
Monday: 9:30am - 10:20am
Young Guns: Dealers Under 40 Finding Success
National Dealer Panel Discussion
Panelists: Tony Caldwell (You Drive Auto, Dallas), Jason Gregory (Abilene Used Car Sales, Abilene), Deyla Lazo (Dario Auto Sales, Grand Prairie)
Moderator: Greg Chaney
Monday: 9:30am - 10:20am
Building a High Performing Sales and Management Team
Marshall Zoerner – Vice President – Freeman Motor Company (Portland, OR)
Monday: 10:30am - 11:20am
Don’t Be Held Hostage by a Big Customer Problem
Tom Kline – Lead Consultant and Founder – Better Vantage Point
Monday: 10:30am - 11:20am
The Right Way(s) to Fund Growth at Your Dealership
Russell Moore – Dealer Principal – Top Notch Used Cars (Conroe, TX)
Monday: 11:30am - 12:20pm
Reducing Recon Costs Through Improved Shop Efficiency and Process
Ben Goodman – Senior 20 Group Moderator and Consultant – NIADA
Monday: 11:30am - 12:20pm
Redemptionists, Sovereign Citizens, and Real Persons, Oh My!
T. Bently Durant – COO and General Counsel – Classic Chevrolet (Grapevine, TX)
Tuesday: 9:00am - 9:50am
CYA: Cover Your Assets! (aka What Kind of Insurance Do I Need?)
Tom Kline – Lead Consultant and Founder – Better Vantage Point
Tuesday: 9:00am - 9:50am
How to Identify and Eliminate Waste at Your Dealership
Kendra Brown – Dealer Principal – Brown Family Auto Sales LLC
Tuesday: 10:00am - 10:50am
The Pros, Cons, IRS “Gotchas”, and Basic Mistakes of a Related Finance Company (RFC)
Mike Dunagan – TIADA Counsel
Bob Parnas – Principal, CLA (CliftonLarsonAllen LLP)
Tuesday: 10:00am - 10:50am
Partnering for Success: Keys to Thriving in a Business Partnership
Robert Beck and Nelsen Simonsen – Dealer Principals – Stop N’ Drive Motors
Tuesday: 11:00am - 11:50am
Protecting the Bottom Line
Repossession and Bankruptcy: The Latest and Greatest
Michael W. Dunagan – TIADA Counsel – Jameson & Dunagan, P.C.
Monday: 9:30am - 10:20am
Tax Policy Update from the Comptroller’s Office
Lavonne Key – Tax Analyst – Texas Comptroller of Public Accounts
Monday: 10:30am - 11:20am
OCCC Essentials
Huffman Lewis – Director of Consumer Protection & Eric Fancher – Senior Financial Examiner – Auto Finance Projects – Office of Consumer Credit Commissioner
Monday: 11:30am - 12:20pm
Cash vs. Credit Pricing and the CFPB
Jean Noonan – Partner – Hudson Cook LLP
Tuesday: 9:00am - 9:50am
FTC’s Proposed Motor Vehicle Dealers Trade Regulation Rule
Matthew Wernz –Regional Director of the Southwest Region – Federal Trade Commission
Tuesday: 10:00am - 10:50am
Yes, You Can Do That, If You Did It This Way
Corrie Thompson – Director of Enforcement Division – Texas Department of Motor Vehicles
Tuesday: 11:00am - 11:50am
Modernizing and Optimizing Your Dealership
How to Modernize Our Dealerships for Us and the Customer
Greg Gifford – Chief Operating Officer – SearchLab Digital
Monday: 9:30am - 10:20am
How to Get More Customers in the Digital World / Como Conseguir Mas Clientes en el Mundo Digital
Nicola Briani – CEO and Web Marketing Specialist – Adview, USA
Monday: 11:30am - 12:20pm
Did Google Get It Right with GA4? What You Need to Know to Maximize Your Website Traffic
Christopher Wood – Vice President, Client Strategy – LocaliQ Automotive
Tuesday: 9:00am - 9:50am
Transform Your Social Media Strategy: The ChatGPT Workshop
Andrew Street – CEO – DealerOMG
Tuesday: 10:00am - 10:50am
How to Sell More Cars with Online Video
Ronald Heider – President – HMA-Heider Marketing and Advertising
Tuesday: 11:00am - 11:50am