Maggie Pugesek is an expert in automotive call training, specifically focusing on the subprime & Buy Here Pay Here market. As a Partner at C&M Coaching, she has developed training material, word tracks & processes that help improve overall call quality for Sales, Collections, Service & BDC departments. For over a decade, she has trained thousands of people on how to execute these techniques to accomplish their phone call goals. Maggie offers free training tips on her podcast, Elevate with C&M Coaching, has published material in Dealer Used Car Magazine, as well as BHPH Used Car Magazine, and has spoken at previous NIADA & NABD conferences.