July 23-25, 2023JW Marriott Hill Country Resort

San Antonio, Texas

Tuesday, 11:00 a.m. Sessions

BHPH Unplugged

National Dealer Panel Discussion
Panelists: Darla Booher (Deal Depot, SC); Govinda Romero (Motory Group, FL); Lawrence Meade (Easton Motors, WI)

The most attended session at every conference every year providing a unique opportunity to hear from three of the best dealers in the country. There are no slick PowerPoints or presentations in this session –it is real dealers talking about real problems and real successes. The panels are designed to be interactive and educational for the largest dealer or the one-man operation. Have questions about marketing, collections, underwriting, operations, make ready, or anything BHPH related? Then this is the session for you. Let’s talk business and don’t forget to bring your questions. 

Best Practices: Spotting Document Fraud & Dealership Security

Presented by Sergeant Darren Schlosser Houston Police Department, Auto Theft Division – Vehicle Fraud Unit

The number one enemy of vehicle fraud, Sergeant Darren Schlosser is back to train dealers on how to identify fake IDs, counterfeit pay stubs, fabricated utility bills and much more. When you’re trying to help a customer get financing make sure the customer is who they say they are by having good sound practices in place. Auto and catalytic converter theft is on the rise, this session will also include techniques to help address physical security at your lot. Sergeant Schlosser travels the state training law enforcement officers on how to combat auto theft and vehicle fraud, today he is here to train you. 

What’s New at TxDMV – Fingerprinting, 30-Day Tags and More…

Presented by Monique Johnston – Director of Motor Vehicles Division & Clint Thompson – Vehicle Titles and Registration Deputy Director, Texas Department of Motor Vehicles

Monique Johnston and Clint Thompson will be on hand to discuss a number of changes taking place at TxDMV, including the new fingerprinting rules. Monique will discuss the how, when, and where, as it relates to submitting your fingerprints when renewing your dealer’s license. She will also discuss how to make changes and/or amendments to your licenses in a timely manner. Clint will discuss how to avoid some of the most common mistakes dealers make issuing 30-day temporary tags, Form VTR-271-A, and other TxDMV documents. Don’t worry, this session will have plenty of time for Q&A, with some of the top brass at TxDMV. If you have TxDMV questions, this is the session to get the answers. 

Making Your Inventory Turn Work for You… Not Against You

Presented by Ed Curry – Senior Moderator NIADA

Aging inventory has always been one of the biggest challenges for retail dealers and may become the single greatest challenge dealers will face in the post pandemic environment. In this session, attendees will gain an understanding of why inventory turn is so critical. They will also gain the skills necessary to develop an ongoing Inventory maintenance program to drive better turn results. Finally, they will see a ten-step program that they can implement to better manage the inventory aging process. 

Social Media – Adapt or Get Behind (Redes Sociales – o te adaptas o te quedas atrás)

Presented by Daniel Delgadillo – Owner (Dueño) Bacliff Auto (Bacliff, TX)

Come hear directly from a self-taught dealer who is able to generate 2,600 leads from a single social media campaign! Daniel knew 13 years ago that social media was going to be the most powerful tool for him as a dealer and he has relied on it ever since. He will walk you through the process of creating your own campaign, share with you what has worked for him and show you how he gets his whole team involved. This session will be presented in Spanish.

¡Venga a escuchar directamente de un dealer autodidacta que puede generar 2,600 leads a partir de una sola campaña en las redes sociales! Daniel sabía hace 13 años que las redes sociales iban a ser la herramienta más poderosa para él como dealer y ha confiado en ellas desde entonces. Él lo guiará a través del proceso de creación de su propia campaña, compartirá con usted lo que ha funcionado para él y le mostrará cómo involucra a todo su equipo. Esta sesión se presentará en español.